General terms and conditions

  1. Contractual partners and scope of application
    1. is operated by Bruno Interior GmbH.
    2. Contracts are entered into with: Bruno Interior GmbH, Kastanienallee 98a, 10435 Berlin (hereinafter referred to as "Bruno").
    3. The terms and conditions listed here apply exclusively to consumers within the context of § 13 of the German Civil Code (BGB). These terms and conditions do not apply if you are a tradesperson or if you intend to use Bruno products for commercial purposes; our terms and conditions for tradespeople and business purposes will apply instead.
    4. All deliveries, services and offers provided by Bruno within the scope of the online shop shall be made exclusively on the basis of these general terms and conditions.
  2. Language of contract
    1. The contractual language is English.
  3. Formation of the Order of Goods Contract
    1. The offers of goods presented on the Bruno online shop constitute a non-binding invitation to order goods from Bruno.
    2. When ordering the goods by clicking the "Buy Now" button, the customer makes a binding offer to purchase the goods in the shopping basket.
    3. Bruno will immediately provide the customer with the receipt for their order by email and will also send a confirmation of the order to the customer in the same email.
  4. Formation of the Order of Services Contract
    1. Services offered in the online shop are a non-binding invitation to request services in addition to your order of goods from Bruno.
    2. When ordering services by clicking on the 'Buy Now' button, the customer makes a binding offer to purchase the services in the shopping basket.
    3. Bruno will immediately provide the customer with the receipt of their order by email.
    4. The formation of the contract and a binding agreement regarding the booked services shall come into effect with the implementation of the aforementioned services by the respective freight forwarding partner.
    5. Any booked services which have already been paid for and which cannot be carried out due to restrictions on the part of the freight forwarding company shall be refunded in full.
    6. Any booked services which have not yet been paid for and which cannot be carried out due to restrictions on the part of the freight forwarding company shall be removed from the invoice and do not have to be paid.
  5. Right of cancellation
    1. The Right of cancellation applies to consumers within the meaning of § 13 BGB (‘consumer’ being any individual who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity). If the customer is a tradesperson(§ 14 BGB), they have no Right of cancellation or return in accordance with § 312g BGB in conjunction with § 355 BGB.
    2. For tradespeople, commercial sellers and/or commercial use, the T&Cs for business customers apply.
      Cancellation policy

      Right of cancellation

      You have the right to cancel your order within fourteen days without having to specify any reasons. The cancellation period is fourteen days from the day on which you or a third party indicated by you, who is not the carrier, take possession of the item(s). To exercise your Right of cancellation, please contact us at

      Bruno Interior GmbH, Kastanienallee 98a, 10435 Berlin, DE Germany Email: [email protected]

      This can be done by means of a clear declaration (e.g., a letter sent by post, fax or email) of your decision to cancel your order. You can use the attached sample cancellation form for this purpose, although it is not mandatory. In order to meet the cancellation deadline, it is only necessary for you to send your cancellation notice before the end of the cancellation period.

      Following cancellation of your order

      If you choose to cancel your order, we will reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs incurred as a result of choosing a different delivery method than the cheapest standard delivery offered by us), as soon as possible and no later than within fourteen days from the day we receive your cancellation notice of this order. The same means of payment that you used for the original transaction will be used for this repayment, unless expressly arranged otherwise – you will not be charged any fees for this repayment under any circumstances. We may withhold repayment until such time as the goods have been returned to us or until you have provided evidence that you have returned the item(s), whichever is sooner. The goods must be returned to us immediately and by no later than fourteen days from the day on which you notify us of the cancellation of your order. If you return the goods before the end of the fourteen-day period, you will have complied with the agreed time limit. We will collect and cover the costs of returning the item(s). You will only be liable to pay for any loss in value of the goods when this loss in value is a result of the use and handling of the goods which was not necessary for the inspection of the quality, characteristics and functioning of the goods.

    3. Grounds for exclusion or expiry
      1. Contracts for which the Right of cancellation does not apply: the delivery of goods that are not prefabricated and the manufacture of which is based on an individual request or specification by the customer or which are clearly tailored to the customer's personal requirements.
      2. Contracts for which the Right of cancellation prematurely expires: the delivery of sealed goods which are not suitable for return for hygienic or sanitary reasons.
  6. Voluntary 30-day return policy
    1. For all purchases made on, Bruno grants the buyer, in addition to the legal right of cancellation, the voluntary right to return goods for a total of 30 days from receiving the goods. Like the legal Right of cancellation, the voluntary right to return applies only to customers within the meaning of § 13 of the German Civil Code (BGB). With this right to return, customers can also cancel their order after the expiry of the 14-day cancellation period (see cancellation policy above) by notifying Bruno in writing within 30 days (beginning on the day on which the goods are received). The conditions for exercising the voluntary right to return are that the goods be returned in their entirety, in their original condition, intact and without damage. In the event that you wish to return the goods, please contact us, and we will arrange a collection date, provided that it is from the original delivery address. In the case of pillows, blankets and mattress toppers, the customer must deliver the goods independently to a DHL station for return shipment. Bruno will cover the costs of the return shipment for orders delivered to the UK, provided that the value of the return shipment is at least 250.00 pounds. For returns from other countries (e.g., Spain or Italy), the return costs must be paid by the customer and the return transport must be organised by the customer. The voluntary right to return does not apply to the purchase of gift vouchers.
    2. When exercising the voluntary right to return, the repayment shall be made to the account used by the customer for payment. In the case of payment by invoice, transfer by advance payment, immediate transfer and direct debit, the refund will be made to the account from which the transfer/direct debit was made. In the case that the customer has paid by PayPal or credit card, the refund will be made to the associated PayPal/credit card account. The refund will be made within 10 working days of Bruno receiving the returned goods.
    3. The legal Right of cancellation shall not be affected by compliance with our policy on the additional contractually granted (voluntary) right to return and will remain in force irrespective of this. Until the expiry of the legal Right of cancellation period, only the legal conditions listed there shall apply. Furthermore, the contractually granted (voluntary) right to return does not limit your legal warranty rights. These remain unrestricted.
    4. We reserve the right to refuse the 30-day voluntary return policy if the order is placed by a person who works for or is associated with a competitor. This applies to all products offered.
  7. Prices and payment
    1. The prices stated at the time of the order apply. These are shown in the respective national currency and include the currently valid VAT. The specific VAT rate and monetary amount will be shown when the order is placed.
    2. All payments and credits are processed in the respective national currency.
    3. In the case of purchase by invoice, the customer receives a hard copy of the invoice in the form of a letter after delivery of the goods.
    4. Bruno would like to emphasise that, in accordance with § 28b No. 4 of the German Federal Data Protection Act (BDSG), for the purpose of deciding on the establishment, implementation, or termination of this contractual relationship, Bruno may collect or use probability data regarding your future behaviour as a means with which to manage risk. Address data may also be used to calculate this probability data.
    5. Customers can pay in the online shop by credit card, PayPal, direct debit, prepayment,and instalments, provided that these payment options are offered to the customer by Bruno or by the commissioned payment service provider.
    6. If you choose prepayment, your order will not be processed until payment has been received in full. The delivery times shown will be extended accordingly.
  8. Payment by instalments additional general terms and conditions and data protection notice of RatePAY GmbH
    1. We work together with RatePAY GmbH, Franklinstrasse 28-29, 10587 Berlin (hereafter "RatePAY") in order to provide our customers with convenient payment methods. If an order is placed using a RatePAY payment method and a valid contract of sale is established between the customer and Bruno, Bruno will assign their claim for payment to RatePAY. When using the RatePAY instalment payment method, Bruno assigns their payment claim to the partner bank of RatePAY GmbH.
    2. When choosing one of the RatePAY payment methods offered here, you consent to the transfer of your personal data and that of your order to RatePAY GmbH for the purposes of identity and credit assessments, as well as contract processing, as part of your order. You will find all the details in the additional General Terms and Conditions and the Data Protection Information for RatePAY payment methods, which are part of these General Terms and Conditions and always apply when you select a RatePAY payment method.
  9. Vouchers
    1. Bruno gift vouchers have a minimum order value, which may be set by Bruno at its discretion.
    2. Voucher codes provided free of charge may be declared null and void at any time and lose their validity. There is no obligation to redeem your voucher.
    3. Vouchers must be redeemed in the sales process. There is no entitlement to redemption after the purchase has been made.
    4. The resale of free voucher codes is prohibited. Bruno refuses to redeem free voucher codes that have been purchased. It is also prohibited to publish the code or pass it on to third parties.
  10. Shipping & Delivery
    1. Your order will generally be shipped by DPD, DHL or Furdeco until it is delivered to the end customer. Bruno bears the risk of transportation. Delivery is only made to selected EU countries, the UK and Switzerland. Individual regions may be temporarily or permanently excluded from delivery. Delivery restrictions may apply in particular to island deliveries.
    2. In the case of deliveries by freight forwarding, the goods are carried in 2-person handling to their specified place of use.
    3. In the event that shipping costs are incurred, they will be indicated in the during the ordering process.
    4. In the case of partial shipments, the shipping costs are only charged once.
    5. Before the customer places an order, Bruno must communicate the timeframe in which Bruno will hand over the order to its freight forwarding partner. The latter will contact the customer in order to agree on the desired delivery date. The date indicated is not a binding delivery date.
    6. Bruno cannot determine the specific delivery date. Depending on the region, there may be restrictions on deliveries, meaning deliveries are only possible on certain days of the week.
    7. Requesting additional services may lead to a delay in the delivery date of up to two weeks.
    8. For island deliveries, the date shown refers to the handover of the goods to the freight forwarding partner. The delivery company will then hand over the goods to the responsible island delivery company, who will coordinate the specific delivery date with you.
    9. In the case of island deliveries, additional island freight forwarding regulations may apply. These often involve restrictions in the execution of services, which may result in a delay of up to 2 weeks. The exact service conditions and time surcharges must be ascertained by the customer prior to delivery. These relate primarily to booked services and the 2-person handling contract. See also points 4.4 & 4.5.
    10. In order to enable delivery, customers must ensure sufficient parking facilities at the place of delivery within the scope of their possibilities. If the goods cannot be delivered to the place of use due to local conditions, e.g., lack of parking space, or cannot be delivered by the usual route (entrance to the house, staircase), the delivery company is entitled to refuse delivery to the door of the residence or to the desired place of use. Bruno must be informed in advance of any foreseeable difficulties.
    11. In the case that a delivery by 2-person handling is unsuccessful through the fault of the customer, Bruno has the right to charge the customer for the actual cost of freight forwarding incurred plus a handling fee. The amount is currently £250 in total for a Bruno Ottoman bed or Bruno sofa bed. Examples of culpability on the part of the customer include, but are not limited to, failure to be present at the agreed delivery date as well as unsuccessful delivery due to structural restrictions. The packing dimensions of the delivery are indicated on the respective product pages and must be consulted beforehand.
  11. Retention of title
    1. All goods remain the property of Bruno until they have been paid for in full.
  12. Guarantee
    1. In addition to the legal warranty, Bruno offers a pro rata temporis 10-year guarantee for selected products. Like the legal Right of cancellation, this goodwill guarantee scheme only applies to consumers within the scope of § 13 of the German Civil Code (BGB) and is only valid for the original purchaser. The guarantee period starts from the date of delivery.
    2. This additional, pro rata 10-year goodwill guarantee applies exclusively to the following products (and parts of products):
      • The Bruno mattress
      • The Bruno Ottoman bed
      • The Bruno sofa bed
      • The metal frame of the Bruno Berlin metal bed
    3. The legal warranty period of 2 years from the date of delivery applies to all products not listed in section 12.2.
    4. The goodwill guarantee scheme covers the following defects:
      • Material defects and manufacturing errors in our mattresses, Ottoman bed s, sofa beds and Berlin metal beds,
      • Deterioration of the foam of the mattress resulting in a visible and permanent indentation of more than 2 cm in the foam core, provided that the mattress has been used exclusively by persons with a body weight of 110 kg or less,
      • Manufacturing defect in the zip of the mattress cover
    5. The goodwill guarantee scheme does not cover the following:
      • Natural wear and tear
      • Normal increase in the softness of the foam
      • Non-defective components of mattresses, beds, and sofas (only the defective component is taken into account)
      • Damage caused by mould formation
      • Defects caused by improper use or failure to observe care instructions, in particular changes to the foam due to moisture caused by lack of regular ventilation. Care instructions, especially regular airing, must be observed.
      • Any incidental or consequential damages beyond the Bruno products
      • Products declared as B or second-hand goods
    6. When a defect is covered by the guarantee, it is Bruno's obligation under the guarantee to repair or replace the product. Replaced goods may differ slightly in terms of fabric colours and other product details from the originally delivered product. This variation does not constitute a defect. Repaired or replaced products will be delivered free of charge.
    7. As an alternative to repair or replacement, Bruno is also entitled to pay the customer the current value of the purchased product. The financial reimbursement will be made in accordance with the following reimbursement rates according to the year of use:
      The year of use* 1 2 3 4 5 6 7 8 9 10
      Proportional reimbursement in % 100% 100% 80% 60% 40% 30% 20% 15% 10% 5%
      *The year of use always refers to the originally purchased product and not to any replacement product.
    8. In the case that an individual component of the Bruno Ottoman bed is covered by the guarantee, the guarantee value is assessed both pro rata temporis and according to the proportional value of the entire Ottoman bed . The proportional value is divided as follows:
      Entire Ottoman bed 100%
      Mattress 30% (mattress core 25% and cover 5%)
      Mattress topper 5%
      Box(es) 30%
      Headboard 25%
      Feet & Accessories 10%
    9. In the case that an individual component of the Bruno sofa bed is covered by the guarantee, the guarantee value will be assessed both pro rata temporis and according to the proportional value of the entire sofa bed. The proportional value is divided as follows:
      Entire sofa bed 100%
      Arm rest 20% (per armrest 10%)
      Pillow 10% (per pillow 5%)
      Feet 5%
      Body 65%
    10. Should any components not be included in the standard delivery, the proportional value of the other components will be increased pro rata.
    11. As soon as damage or a defect has become known to the end user, this must be reported to Bruno in writing within 14 days of becoming apparent. To do so, please email [email protected]. The original receipt of purchase is required as proof. For further processing of a guarantee claim, the customer must complete a guarantee questionnaire and send informative pictures. The documents must be completed and returned by the customer within 14 days of receiving the questionnaire.
    12. In order to grant the guarantee, it may be necessary for Bruno to collect the displayed product from the customer by a freight forwarding agent in order to inspect it. Alternatively, customers may send the product to Bruno by their own means. If the defect is not covered by the guarantee and the customer could have recognized this themselves, Bruno will charge the customer for the transport costs of the collection. These costs amount to a maximum of £50 for the Bruno mattress and a maximum of £150 for the Bruno Ottoman bed , sofa bed and factory bed.
    13. The customer's legal rights remain unaffected by this clause.

Important notes

The goods offered at are shown on the website in the form of computer graphics and digital photographs of the actual goods. Slight deviations between the representation and reality do not constitute a defect in the ordered goods.

More information

Please direct any inquiries regarding your order or any complaints to:
Bruno Interior GmbH
Christopher Schimmel
Kastanienallee 98a
10435 Berlin
[email protected]

Order process

Once you have selected the product you wish to purchase, you can place it in the shopping basket without obligation to complete the purchase by clicking on the button [Add to Cart]. You can view the contents of the shopping cart without obligation to purchase at any time by clicking on the shopping cart button in the top navigation bar. You can remove the products from the shopping cart at any time by clicking on a button in the shape of a bin. If you want to buy the products in the shopping cart, click the [Continue] button. Next, you will be asked to enter your personal details. The mandatory fields are marked with an *. After entering your personal details and selecting your preferred method of payment, you will be taken to the order confirmation page, where you can check your details one more time. When selecting to pay by invoice and direct debit, you agree to an assessment of your creditworthiness (usually via Schufa). This is shown on the order page. It is not Bruno's responsibility to offer all payment options to all customers. By clicking the button [Buy Now] you complete the ordering process. The process can be cancelled at any time by closing the browser window. Additional information, e.g., the option to correct your details, is provided for you on each page.

Contract Text

The contract text is stored on our internal systems. You can access the general terms and conditions at any time at via the link T&Cs .

Last Updated: 08/2021